Common Questions
Know exactly what TenneX does.
Clear answers about the team, the system, qualification, payments, and implementation.
Is TenneX only a lead-generation company?+
No. TenneX generates demand and manages the operating path that follows: human qualification, consultation scheduling, post-consultation follow-up, engagement-agreement tracking, payment monitoring, and Genius Hub CRM ownership.
Are the intake specialists real people?+
Yes. Skilled intake specialists and bookers work inside your process Monday through Friday. AI supports speed and consistency, but people own the relationship with your prospective clients.
Who controls the qualification criteria?+
Your firm does. You set the locations, case types, urgency, matter profiles, and other parameters your team wants. TenneX applies those standards to every opportunity.
Who receives the client's payment?+
Your firm does. TenneX follows up until the engagement agreement is signed and the initial payment has been made directly to your firm.
Does TenneX provide legal services?+
No. TenneX is a legal marketing, intake, and operations services company. It is not a law firm and does not provide legal advice or legal services.
How quickly can implementation begin?+
Implementation planning begins once fit, scope, and operating requirements are confirmed. Timing depends on your market, practice area, existing systems, and launch or scale path.
Which practice areas are the best fit?+
TenneX is designed for fast-moving, high-volume legal practices where response speed, qualification, scheduling, follow-up, and workflow discipline have an outsized impact.
What does TenneX manage inside Genius Hub CRM?+
Lead source, first contact, qualification, consultation status, agreement status, payment status, matter handoff, and the reporting needed to see where every opportunity stands.